Central Coast Catering Delivery Service

Terms

Website Terms of Use

Terms & Conditions

Orders

(Order before Sunday for delivery following Thursday) Orders need to made online by the designated time each week to be included in the following week’s delivery. Please view our Delivery Page for our current cut off times. By placing an order online, you agree to adhere to these Terms & Conditions.
We may use your personal information such as phone number & email address to contact you to clarify anything about your order.

Delivery Policy (FAMILY AT HOME MEALS)

Balance Foods Co. is unable to supply or adhere to a specific delivery time. All orders are delivered between 3pm – 6pm on the designated delivery day.
A delivery address cannot be altered once your order is placed. Balance Foods Co. accepts no responsibility for orders delivered to an incorrect address due to customer error.
Balance Foods Co. accepts no liability for the loss of deterioration of any orders once they have been delivered. It is the customers’ responsibility to ensure there is a shaded, secure location for your order to be left, should you not be home.
Customers must get in contact with us via phone (0410 218 144) within 24 hours if they have received an incorrect order. Balance Foods Co. will take reasonable steps to rectify the situation by either replacing the meal(s) or offering store credit for your next order.
Failure to comply with these policies can result in no meal replacement or store credit.

Delivery Policy (FAMILY ON TOUR &/OR CATERING YOUR WAY)

Balance Foods Co. will supply or adhere to a specific delivery time for customised orders from the Families on Tour &/or Catering Your Way order/e- inquiry forms. All orders will be delivered at a pre-arranged time and place with 30-minute leeway either side for a pre-arranged delivery charge that is dependent upon location of delivery. Pick-up can also be pre-arranged.
A delivery address cannot be altered once your order is placed. Balance Foods Co. accepts no responsibility for orders delivered to incorrect address due to customer error.
Balance Foods Co. accepts no liability for the loss of deterioration of any orders once they have been delivered. It is the customers responsibility to ensure there is a shaded, secure location for your order to be left, should you not be home.
Customers must get in contact with us via phone (0410 218 144) within 24 hours if they have received an incorrect order. Balance Foods Co. will take reasonable steps to rectify the situation by either replacing the meal(s) or offering store credit for your next order.
Failure to comply with these policies can result in no meal replacement or store credit.

Pick Up Policy

Meals that are categorised as “Frozen” are available for pick up from our kitchen location at 21 Branga Avenue Copacabana NSW 2251 weekdays (M-F) between the hours of 10am-2pm. There are no cash facilities at our kitchen so orders for pick-up meals must be pre-ordered and paid for prior to pick-up.

Food Safety

Balance Foods Co. takes care to ensure optimum safety during the preparation of all food products.
It is the responsibility of the customer to review and strictly adhere to the cooking and storage instructions on products to ensure food safety. Balance Foods Co. accepts no liability for a reaction from consuming our products if storage and food preparation instructions are not adhered to by the customer.   Allergen Advice: Balance Foods Co. take care to avoid cross-contamination of known allergens in our food products, but can not guarantee that our products will be 100% allergen free.  If you have a severe allergy please advise &/or do not use this service.  Where items are listed as free of known allergens on the website (ie gluten, nuts), these items have not had the allergens added, but there is a chance of trace amounts.  Allergen Advice will be clearly marked on items upon receipt.

Refund & Returns Policy

The Refund & Returns Policy covers refused and returned orders due to system error, customer error and driver inability to safely and correctly deliver an order.
This refund policy does not apply to goods which have been open, used or damaged after delivery, or if any attempt has been made to alter the product, or if a customer has been unable to collect their meals from pick-up point.
If a delivery is refused by you or anyone present at the delivery address, your order will be returned to our HQ (Copacabana, NSW). It is then the customers responsibility to contact Balance Foods Co. to arrange another suitable time for your order to be delivered. Customers are required to pay for an alternate delivery method.
Balance Foods Co. accepts no liability for the deterioration of your meals during this time.

Allergies

Balance Foods Co. takes all care to keep allergens out of certain meals. However, we cannot and do not guarantee that any allergen won’t be present in a dish.  We do not recommend our meals to anyone with a known reaction to any allergen. Please review the ingredients for each meal before purchasing. Balance Foods Co. accepts no liability for an allergic reaction from consuming our products.

Third Parties

In some cases, Balance Foods Co. uses a trusted courier service to deliver our meals. We will provide any personal information that is reasonably required to deliver your order. This includes but is not limited to name, address & phone number.

Changes to this policy

Balance Foods Co. may make changes to this policy at any time. Our website will be updated and this policy should be reviewed by customers frequently.

Cancellation Policy

Customers are required to give 3 days’ notice (prior to and excluding deliver day) to cancel an order they have made.

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